Privacy Policy
Last updated: 20-DEC-2025
At Lux Executive, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.
1. Information We Collect
We may collect and process the following information:
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Personal details such as name, email address, phone number
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Booking and journey details, including pick-up and drop-off locations
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Payment-related information (processed securely via third-party providers)
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Communications you send to us via forms, email, or phone
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Technical data such as IP address, browser type, and website usage data
2. How We Use Your Information
We use your information to:
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Process bookings and provide chauffeur services
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Respond to enquiries and customer support requests
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Communicate booking confirmations or service updates
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Improve our website, services, and customer experience
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Comply with legal and regulatory requirements
We only use your data where it is lawful and necessary to deliver our services.
3. Legal Basis for Processing Data
Under UK GDPR, we process personal data based on:
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Performance of a contract (to deliver our services)
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Legitimate business interests
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Legal obligations
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Your consent, where required
4. Sharing Your Information
We do not sell, rent, or trade your personal data.
We may share your data only with:
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Trusted third-party service providers (e.g. payment processors, booking systems)
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Legal or regulatory authorities if required by law
All third parties are required to handle your data securely and in compliance with data protection laws.
5. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Access to personal data is limited to authorised personnel only.
6. Data Retention
We retain your personal data only for as long as necessary to:
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Fulfil the purposes outlined in this policy
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Meet legal, accounting, or regulatory requirements
7. Your Data Protection Rights
You have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate or incomplete data
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Request deletion of your personal data
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Object to or restrict data processing
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Request data portability
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Withdraw consent at any time (where applicable)
To exercise your rights, please contact us using the details below.
8. Cookies
Our website may use cookies to improve functionality and user experience. You can manage or disable cookies through your browser settings. For more information, please refer to our Cookie Policy (if applicable).
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be revised accordingly.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Lux Executive
Email: Info@luxexecutive.co.uk
Phone: +44 7389 719658